FAQs

 Do you ship outside of Canada?

Yes,  I also ship to the United States.

Is it possible to pick up my item(s) instead of having them shipped?

It sure is!  If you live in Niagara, Ontario or are going to be visiting this beautiful area, simply choose Local Pickup at checkout.  You will be contacted when your order is ready for pick up.

Can I return or exchange the item I purchased?

All items are final sale.  I do not accept returns or exchanges of purchased items.  However, if you have any concerns or questions about your order, please contact us at arbourglencreations@gmail.com. 

When can I expect my order? 

The current time turn around time from ordering to shipping notifications is 2-4 business days.  Shipping time is additional and once Canada Post has your order I no longer have any control over when it will reach 

Do you really donate all your profits?

Yes!  We really donate all our profits to organizations that help people who live in poverty.  

Which organizations do you support?

We want to support organizations that are already in place and have programs that help people who are living in poverty.  As such, some of the organizations we have donated to are Isaiah Projects, Kids Need Homes, Silverspire Church (for their shower  and laundry program), the Royal Canadian Legion (from red poppy sales), the Indigenous Residential School Survivior Society (from orange poppy sales) and Community Care.

I have also been able to establish an annual student award in Kettle and Stony Point First Nation.  

Since starting this adventure  , I have been able to donate approximately $12000.  Thank you for all of your support.  I couldn’t do this without you.  💛